Delays and no-shows
Compare the contract timeline with what happened and note every missed date in writing.
Installer disputes
When the installer stops answering or the work is not right.
Delays, unfinished installs, roof concerns, permit holdups, and warranty runarounds are all common. A calm, documented escalation usually helps more than another unanswered phone call.
Education and intake only. No promised result.
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Typical problems
What installer disputes tend to look like.
Workmanship or roof concerns
Photograph the issue, keep the permit and inspection record, and avoid repairs that could complicate a warranty discussion.
System installed but not turned on
Permission to operate often depends on inspection and utility steps. Find out which one is pending and who owns it.
Nobody will take responsibility
Identify who gave the workmanship warranty, who gave the equipment warranty, and whether either company still operates.
Escalate in order
A practical sequence for a disputed install.
- 01
Put the problem in writing
Send a short, factual message to the contract's notice address describing the issue, the contract term involved, and what you are asking for by a stated date.
- 02
Check licensing and permits
Many states have a contractor licensing board, and local building departments keep permit and inspection records.
- 03
Use the right outside channel
Depending on the facts, that may be a lender or servicer dispute, a state agency complaint, the FTC, or a licensed attorney.
A caution
Do not create a second problem.
Do not stop loan or lease payments, block access that an agreement requires, or remove equipment based on general information. Those steps can carry credit, insurance, safety, or contract consequences that are separate from the installer dispute.
If property damage is ongoing, a deadline is running, or collection activity has started, speak with a licensed professional promptly.
Need a clearer plan?
Tell us what happened with your installer.
We will follow up about the documents and next steps most relevant to your situation.