Frequently asked questions
Start with an honest answer: it depends on the agreement.
These general answers explain common solar agreement questions. Your signed documents, timeline, state, provider, and financing structure may change the answer for your situation.

Agreements & timing
Questions about cancellation and contract status.
How do I cancel a solar contract?
First locate every signed document and any cancellation notice, then identify the agreement type, signing date, installation status, provider, and finance company. Do not assume a universal deadline or process. The contract and applicable law determine whether cancellation, rescission, termination, dispute, transfer, payoff, or another path may be available.
Is there always a three-day right to cancel?
No. Some transactions may fall under federal or state cancellation rules, and contracts may provide additional rights, but coverage, timing, exclusions, and notice requirements vary. Do not rely on a general internet statement when a deadline may be running; review the documents promptly and consult a licensed attorney where legal advice is needed.
What if I signed electronically on a tablet?
An electronic signature can still create an agreement. Save the complete signed copy, audit trail, emails, text messages, proposal, and any cancellation disclosure. If you did not receive documents or believe the presentation was inaccurate, note the facts and dates without altering the records.
What if installation has not started?
Project stage can matter, but it does not create the same answer in every case. Review the cancellation provision, notices, deposits, financing status, permits, equipment orders, and any work already performed. Communicate in a form you can preserve and keep copies.
What if the system is already installed or activated?
Installation and activation may narrow some options or add practical issues, but questions about financing, performance, workmanship, warranties, sales representations, servicing, or dispute procedures may remain. Avoid stopping payments or authorizing removal without understanding possible consequences.
Ownership & payments
Questions about loans, leases, and PPAs.
Is my installer also my lender?
Not necessarily. The salesperson, installer, contractor, finance company, loan servicer, equipment owner, and warranty provider may be separate businesses. List the company name and contact information shown on each document before deciding whom to contact.
Why did my solar loan payment change?
Some solar loans include terms that change the required payment if a planned prepayment is not made, and other loans may change for different reasons. Check the payment schedule, re-amortization language, interest terms, fees, and servicing notices. Ask the lender for a written explanation if the calculation is unclear.
Who owns the panels under a lease or PPA?
In a typical lease or power purchase agreement, a third party owns the system, but the contract controls. That can affect incentives, maintenance, insurance, transfer, buyout, removal, and end-of-term choices.
Should I stop making payments while I dispute an issue?
Cancel Solar does not advise homeowners to stop payments. Missed payments can have credit, collection, contractual, or property consequences. Before taking an action that affects payment obligations, seek document-specific guidance from an appropriately qualified professional.
Property & performance
Questions about the house and the system.
Can solar affect the sale or refinance of my home?
It can. A buyer, lender, title company, appraiser, or provider may ask about ownership, liens, UCC filings, payoff, transfer, credit approval, roof condition, or system performance. Start early and request the provider's written transfer or payoff process.
What records help with a performance complaint?
Preserve the proposal, production estimate, monitoring screenshots, utility bills, activation date, outage history, service tickets, equipment details, inspection records, and communications. Compare actual performance only after accounting for season, weather, shading, outages, and changes in electricity use.
What if the roof is leaking?
Protect the home from further damage and document conditions safely. Review workmanship and roof warranties, installation scope, insurance requirements, and notice procedures. A qualified roofer or other appropriate contractor may need to assess cause; avoid conclusions based only on timing.
Still unsure where to begin?
Tell us the agreement type and your main concern.
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