Expected bills and production
Compare the savings illustration and production estimate with the contract language and your actual bills.
Misleading solar sales
When what you were told does not match what you signed.
Savings, incentives, ownership, and payment terms are the subjects that most often feel different on paper than they did in conversation. We help you separate memory from record and decide where to take the concern.
We do not decide whether a statement was unlawful.
Start hereFind your agreement
Subjects to compare
Put the pitch beside the paper.
Broad statements are hard to investigate. Narrow the concern to specific subjects.
Tax credits and rebates
Whether you qualify depends on your own tax situation and on how the system is owned. Be wary of eligibility promises made on your behalf.
Loan, lease, or PPA
Check whether the document describes the arrangement that the sales conversation implied.
Price, fees, and payment changes
Compare the quoted price with the amount financed, any dealer fees, interest, and conditions that change the payment.
Our approach
A reliable record is more useful than a strong feeling.
Write a neutral timeline: who made each statement, when and where, what you remember, who else was present, and what you did in response. Gather the proposal, the signed documents, the e-signature record, and any messages.
That record gives you something specific to send the company, the lender, or an agency. It also helps a licensed attorney evaluate the matter quickly if you decide to consult one.
Sales questions
Careful answers to common worries.
Was I misled?
We cannot tell you that. Whether a statement was misleading or unlawful is a legal and factual question that depends on exactly what was said, what was written, and applicable law. We can help you organize the facts so the question can be asked clearly.
Where can I report a sales practice I am worried about?
Depending on the facts, consumers may consider the company's complaint process, a state attorney general or consumer protection agency, a state contractor licensing board, the Federal Trade Commission, or the Consumer Financial Protection Bureau when a loan is involved.
Start with the facts
Request a review of your sales concern.
Share what you were told and what you signed. We will follow up about next steps to consider.